Posted by Lethality in News | 2 Comments
Update On Queues, Transfers And Disconnect Grace Periods
BioWare is well aware they have a hot MMO on their hands. With news that as many as 1.5 million gamers were playing even before the game launched, it goes down as one of the largest MMO launches ever.
Unfortuantely, with that popularity also comes some downsides. While avoiding many of the pitfalls and stumbling blocks of past MMOs, BioWare has been hit with the common server queue syndrome. Not uncommon or unexpected, but there have been cases of extreme wait times. Live Producer Jeff Hickman acknowledged their awareness of the issue and vowed to stay on top of it.
Today, Senior Community Manager Stephen Reid gave an update for players who are affected or frustrated by the queuing issue:
Many of you who are already playing on these servers are asking for solutions, and we understand your frustration. At this time we can only ask for your patience. Population caps are being gradually raised on these servers, but raising them too fast will create an influx of new players and perpetuate the problem. We do not expect the queues to alleviate on these servers for the foreseeable future. If you do not want to queue, you should consider playing on another server, many of which have very low or no queues.
Character transfer is a common request for these servers. The ability to transfer your characters is being worked on, but there is no ETA on when it will be available.
Finally, we are also aware of the issues some have experienced where they have been disconnected during a queue due to internet issues, and had to restart their queue once more. This is a high priority for our server team and we’ll be deploying a fix as soon as possible.
Getting new players to roll on different servers is a good step, it’s also nice to hear they are working on character transfers as well as the ability to regain your place in line, should you drop from a queue.
Head over to SWTOR.com to read the full official post.
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These problems are the nature of the beast when it comes to MMO launches. Frankly, I think Bioware is doing a great job. Ques, you just can’t escape them on launch day. Glad to hear they are (obviously) addressing them. Hopefully these issues will resolve sooner than later. Till then, be patient, crack a beer and watch a movie while waiting in que :).
The problem isn’t waiting in a queue. The problem is waiting in a queue for the 5th time because you’ve been kicked out of it by some reoccuring error, until you’re finally getting in, only to be thrown out again due to another error. Yes, starting an MMO is hard etc etc, but it’s been done many times before. You have to wonder why, in 2011, it’s not possible to foresee these kind of issues and deal with them preemptively.