BioWare’s Jeff Hickman Talks Server Queues
This past April, we learned that MMO industry veteran Jeff Hickman had joined BioWare in Austin after the departure of Gordon Walton. Hickman was to take over some of Walton’s responsibilities, including that of Live Producer.
In light of the recent launch of Early Game Access, and some growing consternation of fans waiting in line to play the game, Jeff posted an update to the recently released Star Wars: The Old Republic Community Blog:
In order to ensure that the service would be smooth and stable, we staged how we brought people into the Early Game Access program, adding people in waves. As you know, there are a lot of folks who want to play the game right now and we want to make sure they have lots of people to play with. Balancing this with figuring out when to bring new servers online to help alleviate the size of the queues is part art and part science.
While Hickman’s statement doesn’t offer any magic bullets to the solution, it shows that BioWare is paying attenion and very much aware of what the player base is talking about.
Hop over and read Jeff’s full blog entry here.